Return Policy:
- In case the Customer Changes his/her Mind:
o Must notify within 3 Days
o Please do not break the seal of your received product & conserve the delivery packaging and invoice.
o Any exception will result in no return.
- In case of a Misplaced Order:
o Check the product and match it with the invoice.
o Let us know as soon as possible
o Please do not break the seal of your received product & conserve the delivery packaging & invoice.
o Any exception will result in no return.
- In case of Manufacturing Defect:
o Must inform us immediately after learning the defect.
Refund Policy:
- Refunds are made only when the request is made within 3 calendar days of the purchase. And the purchased product must be in sealed/wrapped/intact condition (as delivered) to be eligible for a refund. Otherwise, there will be no option for any refund.
- Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
- If you deem the product’s lifespan to be over then you can exchange it for store credit which will be upcycled or recycled accordingly for further use.
- If your return is approved, we will initiate a refund to your Bank Cards, Mobile Finance Service, or In-store Credits.
- You will receive the refund within 7-10 working days.
How to return/refund
- Contact us to complete your return/refund request
• Call us @ +880 18861 KHELO (54356)